F.A.Q.
DO YOU SHIP WORLDWIDE?
YES!
WHAT'S YOUR RETURNS POLICY?
YOU CAN REFUND OR EXCHANGE ITEMS, UNLESS SPECIFIED, THAT YOU ARE NOT HAPPY WITH WITHIN 14 DAYS. PLEASE NOTE: THE ITEM YOU ARE RETURNING SHOULD BE UNWORN, UNWASHED AND IN ITS ORIGINAL CONDITION. TO REFUND OR EXCHANGE YOUR ITEM(S) YOU WILL NEED TO SEND US AN EMAIL WRITING US ALL THE ITEM(S) DETAILS AS WELL AS ORDER NUMBER. YOU WILL BE REQUIRED TO PAY POSTAGE, SO KEEP PROOF OF THIS INCASE ANYTHING GOES MISSING. ONCE WE RECEIVE THE PACKAGE WE WILL DEAL WITH YOUR REQUEST FOR AN EXCHANGE OR REFUND AND WE WILL KEEP YOU UP-DATED VIA EMAIL ON THE PROGRESS OF YOUR REQUEST.
HOW LONG DOES IT TAKE FOR MY ORDER TO ARRIVE?
USUALLY WE SHIP ALL ORDERS WITHIN 5 BUSINESS DAYS AFTER THE ORDER HAS BEEN PLACED. STARTING FROM THAT TIME IT USUALLY TAKES AROUND:
EXPRESS DELIVERY (WITH TRACKING)
Italy — 2/5 business days.
Europe & UK — 5/7 business days.
Rest Of The World — 5/7 business days.
STANDARD DELIVERY (WITH TRACKING)
Italy — 5/7 business days.
Europe & UK — 7/15 business days.
Rest Of The World — 25/35 business days.
I HAVE PRE-ORDERED AN ITEM BUT NOT RECEIVED IT YET. WHERE IS IT?
PRE-ORDER MEANS YOU CAN BUY NOW SOMETHING THAT WILL BE AVAILABLE IN THE FUTURE. NORMALLY AT LEAST ONE MONTH AFTER A PRODUCT HAS BEEN ANNOUNCED.
EG. A NEW T-SHIRT IS ANNOUNCED IN JULY. THIS WILL BE AVAILABLE AND WILL BEGIN SHIPPING AT LEAST IN SEPTEMBER.
WE DO PRE-ORDERS TO LET PEOPLE SECURE SOMETHING THAT WILL SELLOUT FAST OR FOR VERY LIMITED EDITION PRODUCTS.
ALL PRE-ORDERS WILL NOT BE REFUNDED BEFORE SHIPPING.
CANCEL MY ORDER
REACH US OUT VIA EMAIL AT STAINTHECANVASOFFICIAL@OUTLOOK.COM AND PLEASE INCLUDE ORDER NUMBER IN THE MESSAGE TO MAKE IT EASIER FOR US TO FIND YOUR ORDER. YOU CAN CANCEL YOUR ORDER WITH US SO LONG AS YOUR ORDER HAS NOT LEFT OUR WAREHOUSE. IF THE ORDER HAS BEEN ALREADY SHIPPED YOU WON'T BE ABLE TO CANCEL THE ORDER. YOU CAN INSTEAD ASK FOR REFUND AND RESEND THE ORDER BACK TO US.
I HAVE RECEIVED THE WRONG ORDER
IF THIS IS THE CASE, PLEASE CONTACT US VIA EMAIL OVER AT STAINTHECANVASOFFICIAL@OUTLOOK.COM AND SEND US ALL THE DETAILS.
CAN I DESIGN FOR STAIN THE CANVAS?
OCCASIONALLY WE USE FREELANCE DESIGNS FOR OUR MERCHANDISE. ANYONE WISHING TO SHARE THEIR DESIGNS WITH US, MUST HAVE AN (UP TO DATE) ONLINE PORTFOLIO, WHICH CAN BE LINKED WITH THE POTENTIAL DESIGNS ATTACHED IN AN EMAIL TO STAINTHECANVASOFFICIAL@OUTLOOK.COM
CAN YOU SEND ME FREE ITEMS TO PROMOTE ON MY BLOG/YOUTUBE/INSTAGRAM
UNFORTUNATELY NOT AT THIS TIME.
FOR ANY OTHER QUESTIONS PLEASE REACH US OUT VIA EMAIL STAINTHECANVASOFFICIAL@OUTLOOK.COM