Terms & Conditions
These Terms and Conditions will apply to the sale of goods by Stain The Canvas.
These are the terms on which we sell all Goods to you. It is important that you read and agree to these terms before completing your order, they are important to both parties as they set out what we expect from each other.
Within these terms there is also other helpful information about our services and expectations of delivery and payments.
We aim to keep all pages updated, if you are returning to place a new order, it is important that you check and further agree to the current terms as set at that time.
About you:
You can only purchase the Goods from the Website if:
- you are eligible to enter into a contract and are at least 16 years old.
- have a credit or debit card we accept, or PayPal, and
- have authorisation to use that credit or debit card (e.g it is in your name or you have permissions to use it)
Placing your order:
Once your order has been placed you should receive an acknowledgement by email to confirm receipt of your order. We will then carry out a pre-authorisation check to ensure there are sufficient funds available on the card used for payment. We will only accept your order once payment has been approved and we have debited the payment card. It is at this time when the contract is made based on the terms set and agreed. You are able to cancel but not change your order within a short period of time of ordering, details of this are available on the Shipping & Return page. All orders are subject to availability and confirmation of the order price, should there be any concerns or if you have any questions about an order, price, postage or service please don’t hesitate to contact us. If we identify any issues with an order placed, we will make contact with you ASAP to advise.
Prices and product descriptions
Our Prices may change at any time but these changes will not affect any Orders that We have already accepted. We have made every reasonable effort to ensure that our prices as shown on this site are correct. Prices will be checked when we process your order.
Delivery:
Before you complete your order various delivery options will be presented, these will show estimated delivery times depending upon the delivery address provided. We work very hard to ensure that all deliveries reach you within the estimated times, however delays are always possible, should any delays occur we will make every attempt to contact you and keep you updated.
Please see our Privacy Policy on our main web page, this shows you how we use your information and is extremely important to read and understand.
We have the right to amend, remove or vary our services and/or any part of the Website at any time.
We try to avoid any dispute, so we deal with complaints in the following way: If a dispute occurs customers should contact us via email to find a solution. We will aim to respond with an appropriate solution within 15 working days.